Billie & Byron Co (ABN 72 283 279 277) offers a bespoke and exquisite collection of clothing and accessories curated for babies through our website www.billieandbyron.com.
By ordering products from our online shop, you acknowledge that you have read, understood, and agree to be bound by these Online Shopping Terms and Conditions.
Terms of Sale
1. Purchasing products
1.1 You may buy products offered online by Billie & Byron Co by navigating the catalogue and shopping cart available on our website.
1.2 To purchase products via our website, you must be at least 18 years of age.
1.3 By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete, and not misleading.
2.1 All prices are in Australian dollars.
2.2 Prices include Australian Goods & Services Tax (GST) unless your billing address is outside Australia.
2.3 All prices exclude delivery charges and customs duty and other taxes, if applicable.
2.4 GST will be applied to all purchases delivered within Australia regardless of where the Customer is located.
2.5 All prices are subject to change without notice.
3.1 The full payment for your order (including the product price and applicable delivery charges) will be deducted from your chosen payment method on completion of your order.
3.2 We accept payment by Visa, MasterCard, American Express, Shop Pay, PayPal, Apple Pay and Google Pay.
3.3 We do not retain or store credit card details.
Redeemable online gift cards may be purchased online and are valid for three (3) years from the date of purchase.
4. Shipping and Delivery
4.1 You must enter the correct delivery address details at the time of ordering.
4.2 If your goods are returned because an incorrect address was provided, you will be required to pay shipping costs to the correct address before the release of your item/s.
4.3 Most items will be posted within three (3) business days (unless otherwise specified) of receiving cleared funds.
4.4 If you make a purchase over the weekend or on a public holiday, we will receive your payment on the next business day and ship within three (3) business days (unless otherwise specified).
Shipping within Australia
4.5 All items are shipped via Sendle or Australia Post, a third-party shipping service provider.
4.6 Orders up to $100, are charged $9.95 shipping fees.
4.7 Orders over $100 are shipped free of charge.
4.8 Express shipping is available at the checkout for $14.95.
4.9 Items sent by standard shipping are scheduled for delivery within seven (7) business days.
4.10 Items sent by express post are scheduled for delivery within 2-3 business days.
Shipping to New Zealand
4.11 All items are shipped via a third-party shipping company, Sendle or Australia Post.
4.11 For all orders, shipping fees are $20.
4.12 Items are scheduled to arrive within 7-14 business days.
4.13 Billie & Byron Co insures goods from our warehouse via Sendle or Australia Post to the value of $100 per shipment.
5. Returns Policy
It is important to Billie & Byron Co that you are satisfied with your purchase of our products. The following conditions are strictly applied to all returns and requests for refund or exchange.
5.1 All return products for either refund or exchange must be in new and unused condition, unworn (if applicable), with all tags and original packaging still intact and in a saleable condition.
5.2 In the interest of hygiene, we may refuse some products (e.g. dummies and teething toys) to be returned for health and safety reasons.
5.3 A refund or return is not offered for a change of mind.
5.4 We do not provide refunds for circumstances that do not require a refund under the Australian Consumer Law.
5.5 All exchange requests must be received within (seven) 7 days of your purchase.
5.6 For Billie & Byron Co to issue an exchange, the returned item must:
- Be in new condition
- Be unworn, unwashed and free from any alterations
- Have tags attached
- Be in its original packaging still intact and in saleable condition
Please contact Billie & Byron Co via firstname.lastname@example.org with the following details:
- Your name
- Order number
- Phone number
- Email address
- Postal address
5.7 We will be in touch within 48 hours of receipt of your email with instructions on how to proceed further with your request.
5.8 Please ensure that all returned item(s) are appropriately sealed and packaged to ensure they will not be damaged in transit.
5.9 Any damage to return items during transit will be your responsibility, and we are unable to accept return item(s) that arrive damaged.
Address for the return of items
5.10 Please email us via email to: email@example.com to inform us that you wish to return an item. We will reply to you within 48 hours with instructions and information on what is required to facilitate a return. Returns are to be posted to the following address:
Billie & Byron Co.
10 Glover Street
5.11 Billie & Byron Co does not accept responsibility for items posted to us by you.
5.12 Please use a tracked parcel service with insurance.
5.13 Please ensure all requested information is contained within the parcel so we can confirm the identity of the Customer.
5.14 We cannot guarantee any items for exchange will be available or in stock at the time of the receipt of the returned item(s).
5.15 If there are no available items for exchange, we will notify you to discuss how to proceed.
Postage fee management
5.16 Billie & Byron Co will reimburse you for return postage for a faulty item, or where we have made an error (e.g. despatching an incorrect item) using Sendle or standard Australian Post services.
Faulty or Defective Garments
5.17 Billie & Byron Co reserves the right to inspect and assess the condition of returned merchandise that has been worn before processing a refund or exchange.
5.18 We will happily provide a full refund and reimburse you return shipping costs via Sendle or standard Australia Post where the item is deemed to have a genuine manufacturers fault or defect under the following conditions:
5.19 When the return item is received, examined and a refund is approved, an email will be sent to the Customer confirming refund approval.
6. Special offers
6.1 Billie & Byron Co may provide special offers from time to time.
6.2 At any time, we may terminate any special offer without advance notice.
6.3 If terminated, a special offer will continue to apply to products you ordered in good faith under these Terms before the special offer was terminated.
From time to time, Billie & Byron Co offers selected items for Pre-order. By placing a Pre-order, you understand and agree:
7.1 If you purchase any In-stock item with a Pre-order item, your In-stock order will be held and despatched with the Pre-order item when it is received at our warehouse.
7.2 The date of delivery will be an estimate only, and the delivery date is not guaranteed.
7.3 You cannot cancel an order that includes a Pre-order.
7.4 The order must be delivered to you before you can engage in any return, exchange or refund process under these Terms of Sale.
8. Liability and waiver
8.1 Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
8.2 You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
8.3 You are also entitled to have the products replaced if the products fail to be of acceptable quality, and the failure does not amount to a major failure.
8.4 You may also be entitled to remedies that cannot be excluded under the Australian Consumer Law if any services supplied by us to you fail to meet a consumer guarantee under the Australian Consumer Law.
8.5 To the extent legally permitted, Billie & Byron Co is not liable to you for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever related to or arising from the supply of products or services.
8.6 This exclusion and waiver of liability apply to all legal causes of action, including but not limited to contract, warranty, or negligence.
8.7 Where we refund you the amount of your order as provided in your Agreement with us under this Terms of Sale (less any amount you have agreed we may deduct, as described in these terms and conditions), you accept such refund is the total amount of our liability to you for all circumstances relating to the refund.
8.8 All products purchased are purchased for personal use, and you make the purchase and use the products for their general description application at your own risk.
8.9 Please read all product descriptions and care instructions carefully to ensure you are purchasing and using each item for its intended purpose, not to damage the product or more importantly, put your child’s safety at risk.
8.10 We have done our best to make these terms clear in each description. We cannot be held responsible should an item be misused, or the information provided be ignored.
8.11 Usage of our products should be under strict adult supervision.
8.12 When purchasing our products for children, it is essential to consider their age and stage of development.
8.13 It is the responsibility of the parent/guardian/carer to gauge the suitability of our products.
9. Force Majeure (events outside our control)
9.1 A Force Majeure event is an event outside our control that delays or hinders our ability to perform our obligations under this Agreement.
9.2 A Force Majeure event includes but is not limited to fire, flood, earthquake or similar natural disasters, riot, war, terrorism, civil strife, labour disputes or disturbances, industry-wide material or services shortages outside our reasonable control, an outbreak of pandemic disease, governmental regulations, communication, technology or utility failures, computer virus or unauthorised tampering.
9.3 Billie & Byron Co is obliged to act reasonably to mitigate the effect of a Force Majeure event to perform its obligations under this Agreement.
9.4 Billie & Byron Co shall not be deemed in breach of this Agreement for the suspension or delay in performing, or failure to perform, any of its obligations under this Agreement if delay or failure of performance result from Force Majeure events.
9.5 Upon the occurrence of any Force Majeure Event, Billie & Byron Co shall notify the Customer of its inability to perform or of delay in supply or delivery and shall propose the following at its discretion:
9.6 Where performance is impossible due to duration and effect of the Force Majeure event, Billie & Byron Co shall not be liable to the Customer for damages arising out of or relating to the suspension or termination of any of its obligations or duties under this Agreement because of the occurrence of a Force Majeure Event.
10. Dispute resolution
10.1 Should a dispute arise regarding our service, we strongly encourage you to contact Billie & Byron Co at firstname.lastname@example.org to seek a resolution.
10.2 Any reasonable requests will be considered, and Billie & Byron Co will attempt to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.
11.1 We may alter these Terms from time to time by posting the modified version on our website.
11.2 You should visit the website regularly to keep up to date with any alterations.
11.3 In the case of an alteration, the altered Terms only apply to products ordered via the website after the modification takes effect.
12. Applicable law
12.1 These Terms shall be construed under and governed by the laws of the State of New South Wales, Australia.
12.2 You consent to the exclusive jurisdiction of the courts of New South Wales to determine any matter or dispute which arises between you and Billie & Byron Co.
By proceeding with your purchase, you are deemed to have read, understood and agreed to our Terms of Sale.
Billie & Byron Co.